Shipping Policy
At Glittering Resin Art, we're delighted to share our handcrafted, personalised pieces with customers across the UK and worldwide.
Order Processing
Processing times vary by product, since each piece is handmade to order — some items are ready sooner, while more detailed personalised or custom pieces take longer to create.
You'll always find the exact processing time for each item on its individual product page, so you know exactly what to expect before you order.
As a general guide, most orders as small accessories are processed within 1-3 business days, though certain custom or personalised pieces may take longer as 2-3 weeks or even more.
Orders placed Friday to Sunday are processed from the next business day. During busier periods, processing may occasionally take a little longer than usual — if you're ever unsure, feel free to check in with us.
Delivery Times
Delivery times vary depending on your location and the shipping option you choose at checkout. Exact delivery estimates and costs for your specific order and address will always be shown at checkout before you complete your purchase.
As a general guide:
-
UK orders typically arrive within a few business days of dispatch
-
International orders typically take longer, depending on destination and service selected
While we do our best to meet these timeframes, we can't be held responsible for delays caused by third parties, such as courier delays or adverse weather conditions.
Shipping Costs
Shipping costs depend on your order's weight, size, and destination, and are calculated automatically at checkout — so you'll always see the exact cost before paying. We currently offer free UK delivery on orders over £35.
International Orders & Customs
We're happy to ship worldwide. Please note that international orders may be subject to import duties, taxes, or customs fees charged by your local customs office on arrival. These charges are the customer's responsibility, and unfortunately we have no control over them or ability to predict their cost. For more information, please contact your local customs office.
If customs charges go unpaid and your order is returned to us, shipping costs are non-refundable, and additional return fees may be deducted from any refund issued.
Lost or Damaged Orders
If your order hasn't arrived within a reasonable time after dispatch, or arrives damaged, please contact us at support@glitteringresinart.com as soon as possible, including your order number. We'll happily arrange a replacement or resolve the issue at no extra cost to you.
Questions?
If you have any questions about shipping before or after you order, we're always happy to help — contact us any time.