Cancellations, Returns & Refunds
We want you to feel confident ordering from us. Here's how cancellations, returns, and refunds work — from the moment you order, through to delivery.
Cancelling Your Order
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Within 24 hours of ordering: Cancel free of charge for a full refund — the best window, as it's before we start making your piece.
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After 24 hours, before production starts: Get in touch as soon as possible — we'll do our best to accommodate a late cancellation.
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Once production has started: Because items are handmade to order, often personalised with your names, dates, or colours, we're unable to cancel or refund once work has begun.
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Orders that have shipped: Can no longer be cancelled — see Returns below.
Custom & Personalised Orders
Personalised items are made specifically for you and can't be resold, so they're non-refundable once production begins — except if the item arrives damaged, faulty, or different from what was ordered. If you're unsure about a detail before ordering (spelling, colours, sizing), please check with us first — we want to get it right the first time.
Returning Your Order (After Delivery)
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UK customers: 14 days from delivery to request a return
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International customers: 30 days from delivery to request a return
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Non-personalised items must be unused and in their original condition. Return postage is the buyer's responsibility, unless the item is faulty or damaged.
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Personalised and custom items are not eligible for return or exchange, unless they arrive damaged, faulty, or different from what was ordered. If there's an issue with your personalised item, please get in touch with us first — we'll always try to put it right, whether that means a replacement, a correction, or another solution, before moving to a refund.
Damaged or Faulty Items
If your item arrives damaged, faulty, or not as described, please contact us within 48 hours of delivery at support@glitteringresinart.com, including a photo and your order number. We'll arrange a replacement or refund as quickly as possible — this applies even to custom and personalised orders.
How to Request a Cancellation or Return
Email us at support@glitteringresinart.com with your order number and your request. The sooner you reach out, the more likely we'll be able to help.
Refunds
Once a cancellation or return has been approved, we'll process your refund to your original payment method. Please allow a few business days for it to appear, depending on your bank or payment provider.
Questions?
If you're ever unsure whether your order qualifies for cancellation or return, contact us before ordering or before sending anything back — we're always happy to help.